{"id":16762,"date":"2023-12-26T07:25:46","date_gmt":"2023-12-26T07:25:46","guid":{"rendered":"https:\/\/dea-zone.com\/index.php\/chastye-voprosy-v-itech-hk\/"},"modified":"2026-01-27T10:23:46","modified_gmt":"2026-01-27T10:23:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/dea-zone.com\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16762\" class=\"elementor elementor-16762\">\n\t\t\t\t<div class=\"elementor-element elementor-element-306f063 e-con-full e-flex wd-section-disabled e-con e-parent\" data-id=\"306f063\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-272930a elementor-widget elementor-widget-wd_title\" data-id=\"272930a\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Frequently asked questions from DEA Zone customers<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-826be3e elementor-widget elementor-widget-wd_accordion\" data-id=\"826be3e\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-border-off\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-active text-left wd-opener-pos-right\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t1. How to buy?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We make our process convenient and simple; the sequence for placing an order is as follows:<\/p><p>Price request (by you) \u2192 Price quote (by us) \u2192 Order confirmation (by you) \u2192 Invoice creation (by us) \u2192 Payment (by you) \u2192 Shipment (by us) \u2192 Tracking \u2192 Order completion<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"1\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tIs there a minimum order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We are engaged in wholesale and retail sales of goods. For some items, a minimum order quantity is set due to economic factors. Since the cost includes delivery, insurance, and packaging, it is not always possible to ship individual items in single quantities.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"2\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat payment methods do you accept?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We accept the following payment methods: bank transfer, USDT, AliPay, PayPal.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"3\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\u041f\u043e\u0447\u0435\u043c\u0443 \u043d\u0435\u0442 \u043e\u043f\u043b\u0430\u0442\u044b \u043f\u0440\u0438 \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u0438\u0438?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Cash on delivery is not available for international shipping. All suppliers operate in exactly the same way.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"4\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhere is the store located?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>DEA Zone is a wholesale supplier; we are not a store, pickup point, or showroom. First and foremost, DEA is a warehouse in Hong Kong.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"5\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhy are there no offices in large cities?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Not having offices in other countries helps us keep our operating costs down and focus on providing quality services at affordable prices. We are constantly improving our service to make the ordering process as convenient as possible for our customers. Hong Kong is the ideal location for shipping goods around the world in the shortest possible time, as well as for interacting with suppliers of various product categories.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"6\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tDo you ship worldwide?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Yes, we ship anywhere in the world. Delivery times depend on the destination country. For more details, see the \u201c<strong><a href=\"https:\/\/dea-zone.com\/en\/dostavka\/\" target=\"_blank\" rel=\"noopener\">Delivery<\/a><\/strong>\u201d section.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"7\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat is the delivery method?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We cooperate with a private cargo carrier and offer two delivery methods: standard delivery (4-9 business days) and express delivery (24-48 hours from the moment of departure).<\/p><p>Customs clearance is included and does not require additional costs, which is an advantage of using a cargo carrier. You can track your order through your personal manager. For more details, see the \u201c<strong><a href=\"https:\/\/dea-zone.com\/en\/dostavka\/\" target=\"_blank\" rel=\"noopener\">Delivery<\/a><\/strong>\u201d section.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"8\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhen will my order be picked and shipped?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We usually ship orders within 48 business hours of confirming payment for your order. In rare cases, there may be a minor delay due to a product being out of stock.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"9\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhere is the cargo delivered?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"9\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Your shipment will be delivered to the address specified when placing your order. The courier will contact you to arrange a convenient delivery time.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"10\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhy are there so few products on the website?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"10\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>\u0412\u0441\u0435 \u0442\u043e\u0432\u0430\u0440\u044b, \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u043d\u044b\u0435 \u043d\u0430 \u0441\u0430\u0439\u0442\u0435, \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u044b \u0438\u0441\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0434\u043b\u044f \u043e\u0437\u043d\u0430\u043a\u043e\u043c\u043b\u0435\u043d\u0438\u044f. \u041f\u043e\u043b\u043d\u044b\u0439 \u043f\u0435\u0440\u0435\u0447\u0435\u043d\u044c \u0442\u043e\u0432\u0430\u0440\u043e\u0432 \u043c\u043e\u0436\u043d\u043e \u0437\u0430\u043f\u0440\u043e\u0441\u0438\u0442\u044c \u0443 \u043d\u0430\u0448\u0435\u0433\u043e <strong><a href=\"https:\/\/t.me\/dea_support\">\u043c\u0435\u043d\u0435\u0434\u0436\u0435\u0440\u0430<\/a><\/strong>. \u041c\u044b \u043d\u0435 \u0440\u0430\u0437\u043c\u0435\u0449\u0430\u0435\u043c \u0432\u0435\u0441\u044c \u0430\u0441\u0441\u043e\u0440\u0442\u0438\u043c\u0435\u043d\u0442 \u0442\u043e\u0432\u0430\u0440\u043e\u0432 \u043d\u0430 \u0441\u0430\u0439\u0442\u0435, \u0447\u0442\u043e\u0431\u044b \u0438\u0437\u0431\u0435\u0436\u0430\u0442\u044c \u0437\u0430\u043c\u0435\u0434\u043b\u0435\u043d\u0438\u044f \u0435\u0433\u043e \u0440\u0430\u0431\u043e\u0442\u044b. \u0421\u043b\u0435\u0434\u0443\u0435\u0442 \u043e\u0442\u043c\u0435\u0442\u0438\u0442\u044c, \u0447\u0442\u043e \u0446\u0435\u043d\u044b \u043d\u0430 \u0442\u043e\u0432\u0430\u0440\u044b \u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u0434\u0438\u043d\u0430\u043c\u0438\u0447\u043d\u044b\u043c\u0438 \u0438 \u043c\u043e\u0433\u0443\u0442 \u0438\u0437\u043c\u0435\u043d\u044f\u0442\u044c\u0441\u044f \u0435\u0436\u0435\u0434\u043d\u0435\u0432\u043d\u043e. \u0414\u043b\u044f \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u0438\u044f \u0430\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u044b\u0445 \u0446\u0435\u043d, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u043e\u0437\u043d\u0430\u043a\u043e\u043c\u044c\u0442\u0435\u0441\u044c \u0441 \u043d\u0430\u0448\u0438\u043c \u043f\u0440\u0430\u0439\u0441-\u043b\u0438\u0441\u0442\u043e\u043c.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"11\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tAre there discounts for regular customers?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"11\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>The price list contains retail prices for our products. The cost may be reduced depending on the quantity of goods purchased and the total order volume. We value each customer and always offer discounts to those who cooperate with us on a regular basis. Our goal is to provide the best conditions for our partners so that they can receive high-quality products at competitive prices and enjoy additional benefits from long-term cooperation.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"12\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tDo you work with dropshipping?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"12\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Sure. Within the dropshipping system, we offer products without a minimum order quantity. When working with dropshipping, we do not interact directly with marketplaces or other trading platforms. Our main task is to send the goods directly to the end recipient and ensure their timely delivery. We strive to ensure that every order is fulfilled quickly and efficiently, allowing your customers to receive their products without delay.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"13\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat is the warranty period for used devices?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"13\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>The warranty period depends on the product category. <strong><a href=\"https:\/\/dea-zone.com\/en\/product-categories\/\" target=\"_blank\" rel=\"noopener\">More details<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"14\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWho pays for return shipping?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"14\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>1. \u041c\u044b \u043e\u043f\u043b\u0430\u0447\u0438\u0432\u0430\u0435\u043c \u0432\u0441\u0435 \u0440\u0430\u0441\u0445\u043e\u0434\u044b \u043f\u043e \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0443 \u0442\u043e\u0432\u0430\u0440\u0430 \u0438\u043b\u0438 \u043e\u0431\u043c\u0435\u043d\u0443 \u0432 \u0442\u0435\u0447\u0435\u043d\u0438\u0438 \u043e\u0433\u043b\u0430\u0448\u0435\u043d\u043d\u043e\u0433\u043e \u0433\u0430\u0440\u0430\u043d\u0442\u0438\u0439\u043d\u043e\u0433\u043e \u043f\u0435\u0440\u0438\u043e\u0434\u0430 (\u0437\u0430\u0432\u0438\u0441\u0438\u0442 \u043e\u0442 \u043a\u0430\u0442\u0435\u0433\u043e\u0440\u0438\u0438 \u0442\u043e\u0432\u0430\u0440\u0430) \u0438\u043b\u0438 \u043f\u0435\u0440\u0438\u043e\u0434\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430 (30 \u0434\u043d\u0435\u0439).<\/p><p>2. \u041f\u043e \u0438\u0441\u0442\u0435\u0447\u0435\u043d\u0438\u044e \u0433\u0430\u0440\u0430\u043d\u0442\u0438\u0439\u043d\u043e\u0433\u043e \u043f\u0435\u0440\u0438\u043e\u0434\u0430 (\u0437\u0430\u0432\u0438\u0441\u0438\u0442 \u043e\u0442 \u043a\u0430\u0442\u0435\u0433\u043e\u0440\u0438\u0438 \u0442\u043e\u0432\u0430\u0440\u0430) \u0438\u043b\u0438 \u043f\u0435\u0440\u0438\u043e\u0434\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430 (30 \u0434\u043d\u0435\u0439) \u0440\u0430\u0441\u0445\u043e\u0434\u044b \u043f\u0440\u0438 \u0436\u0435\u043b\u0430\u043d\u0438\u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0440\u0435\u043c\u043e\u043d\u0442\u043d\u043e\u0433\u043e \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f - \u0440\u0430\u0441\u0445\u043e\u0434\u044b \u043b\u043e\u0436\u0430\u0442\u0441\u044f \u043d\u0430 \u043a\u043b\u0438\u0435\u043d\u0442\u0430.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"15\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat should I do if I received a different product than the one I ordered?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"15\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Such situations are impossible, as our warehouse staff carefully check each order before dispatch. Each customer and subsequent order has its own number, which is used for identification and subsequent processing. For more details, see the section \u201c<strong><a href=\"https:\/\/dea-zone.com\/en\/vozvrat-obmen\/\" target=\"_blank\" rel=\"noopener\">Returns\/Exchanges<\/a><\/strong>\u201d.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"16\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWho bears the cost of returning damaged goods?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"16\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Over many years of operation, there have been only isolated cases of damage to goods (back in 2019). Nowadays, carriers are extremely careful with valuable cargo, as we pay for insurance.<br \/>Insurance is included in the shipping cost, each box is marked \u201cFRAGILE,\u201d and we pack all devices tightly together and add extra material inside.<br \/>\u201c<strong><a href=\"https:\/\/dea-zone.com\/en\/vozvrat-obmen\/\" target=\"_blank\" rel=\"noopener\">Returns\/Exchanges\u201d<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title text-left wd-opener-pos-right\" data-accordion-index=\"17\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tIf I am dissatisfied with the goods or do not like the device, what should I do?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"17\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>If you are not satisfied with your order, you can return it within 30 days (from the date of receipt) for a full refund or exchange. Please contact us before returning your item, as we do not accept unauthorized shipments. If the return is not the result of our error, customers will be responsible for the shipping costs both ways. Please ensure that the items you send back to us are in their original packaging.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions from DEA Zone customers 1. How to buy? We make our process convenient and simple; the sequence<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16762","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.7 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Frequently asked questions | Dea Zone<\/title>\n<meta name=\"description\" content=\"Frequently asked questions - Nintendo, Dyson items wholesale supplier from Hong Kong. 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